Refund Policy

Purchases provide access to a self-service digital software platform and, where selected, prepaid usage allowances. Access or purchased credits may be made available electronically shortly after a successful purchase. You are shown the applicable price, billing interval and product details before purchase.

Because software access and usage entitlements are supplied digitally, purchases are ordinarily non-refundable once the applicable access or credit entitlement has been delivered, except where required by applicable law, where a purchase was incorrectly charged, where a paid digital product was not delivered as promised, or where a refund is approved following individual review. This rule does not waive any statutory cancellation, withdrawal, conformity or other consumer rights.

We do not advertise a blanket 14-day money-back guarantee. Any additional promotional refund offer, if introduced, will apply only when its conditions are clearly published and accepted at the time of purchase.

Subscriptions renew automatically at the interval disclosed when purchased unless you cancel. Cancellation stops future renewal charges once processed and normally leaves access available for the remainder of the already-paid period. Cancellation alone is not a refund request and does not automatically reverse an earlier renewal. If you believe a renewal was billed after an effective cancellation or was otherwise incorrect, contact us for review; proven billing errors will be corrected, subject to applicable purchase terms and law.

Prepaid usage credits purchased separately from a subscription are generally non-refundable once delivered, except where mandatory law requires otherwise or a refund is approved after review. Usage already consumed is not automatically restored merely because you request a refund. If a transaction is fully refunded or reversed, unused credits attributable to that transaction may be withdrawn; unrelated paid entitlements will not be withdrawn solely because another transaction was refunded.

We review claims of duplicate charges, unauthorized or incorrect charges, significant non-delivery of a purchased entitlement, and qualifying faults affecting access to the paid digital product. Depending on the circumstances and mandatory rights, the appropriate resolution may be restoration of access, correction of entitlements, a replacement credit allocation or a partial or full refund. We may request reasonable purchase details and evidence needed to investigate.

Use the Contact or Support function on the VerseGPT website and choose the billing or refund topic. Provide the email associated with the purchase, the order or invoice reference if available, the purchase date, and a brief description of the problem. Do not submit complete payment-card numbers, card security codes or passwords.

We will review requests in a reasonable period and respond with the decision or additional information needed. Where a payment partner is the merchant of record, it may separately determine or process a refund under the governing purchase terms and applicable law. This policy does not limit that authority or your mandatory legal rights.

Approved refunds are normally sent through the original payment route where supported. The time required for the money to appear depends on the relevant financial institutions and payment arrangements. When a purchase is refunded, reversed or finally disputed, the associated subscription period or credit entitlement may be removed or adjusted to match the corrected transaction. Applicable statutory rights and remedies remain unaffected.

Before opening a billing dispute, you may contact support so that we can try to resolve the issue. You remain entitled to use chargeback or legal procedures available to you. We may update this Refund Policy prospectively; purchases already made remain subject to the terms and mandatory rights applicable to them when bought. For help, use the Contact or Support function on the VerseGPT website.